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Send a messageFrequently asked questions
How do I create a Calen account?
Sign up at calen.finance, tell us about your business, and complete verification. Most applications are reviewed within a few business days once your documents and beneficial ownership details are submitted.
When will my account be approved?
Your account is approved as soon as our compliance team finishes reviewing your application. A complex ownership structure or missing documentation can slow this down, so make sure your beneficial ownership information is complete and accurate before you apply.
When will I receive my payment?
Settlement time depends on the corridor. ACH, SEPA, and Faster Payments typically settle same day or next business day. SWIFT wires can take two to five business days. Stablecoin settlement in USDC or USDT is usually near instant.
How do I connect my accounting software to Calen?
Calen's Automated Accounting Agent syncs directly with Xero and QuickBooks. Connect your account from Settings once you are verified, and new transactions reconcile automatically from that point on.
How do I file a complaint?
Email support@calen.finance or use the Help Center button above, and our team will acknowledge your complaint within five business days. Full details are on our Complaints Process page.